Cancellation & refund policy

You can cancel free of charge at any point before your order is dispatched — call or email us and we will refund you in full. Because we dispatch within 1 business day, please contact us as soon as you can.

Once a parcel has been handed to the courier it can no longer be cancelled, but it may still be eligible for a return under the conditions below.

Wrong size, or simply not what you hoped? You can exchange any piece within 7 days of delivery for a different size or a different listing of equal or higher value (you pay only the difference). The piece must come back unworn, unwashed, and with any tags still attached.

Because every listing is one-of-a-kind we cannot promise the same garment in another size, but we will help you find the closest match in stock. If nothing suits, we issue store credit for the full amount to use on any future order.

We refund in full, to your original payment method, within 7 days of delivery if:

• the item arrived damaged, or was damaged in transit;
• the item is not the one shown in the listing; or
• the item's actual condition is materially worse than the condition grade and description it was sold under.

Signs of wear that were disclosed on the listing — and which are normal for graded second-hand clothing — are not grounds for a refund, but you can still exchange the piece under the section above. Our grading guide explains what each grade means.

• Email stylishgenzthrift@gmail.com within 7 days of delivery, quoting your order number and whether you want an exchange or a refund.
• For a refund claim, attach clear photographs of the problem, and of the outer packaging if the parcel itself was damaged.
• We will confirm the return and arrange collection, or send you a return address. Do not post an item back before we have confirmed it.

In both cases we arrange the pickup and cover the return shipping — an exchange should not cost you anything beyond the price difference, if there is one.

Once we have received and inspected the returned item — or immediately, if we cancelled the order before dispatch — we issue the refund to your original payment method through Razorpay. It typically reaches your account within 5–7 business days, depending on your bank or card issuer.

Refunds are always made to the original payment method. We cannot refund to a different card, account or UPI ID.

If money left your account but your order was not confirmed, do not pay again — contact us with the payment reference. Payments that are debited without a confirmed order are reversed automatically by the payment gateway, usually within 5–7 business days. If it has been longer than that, call us and we will trace it.

StylishGenZ, H No. 23, Batra Colony, Near Grower Chowk, Panipat, Haryana 132103. Call +91 70822 46899 (Monday to Saturday, 10 AM – 7 PM IST) or email stylishgenzthrift@gmail.com.