Shipping & delivery policy

We ship across India. We do not currently ship internationally. Orders are dispatched from our premises in Panipat, Haryana.

• Dispatch: within 1 business day of your payment being confirmed.
• Delivery: 3–5 business days from dispatch, depending on your location.
• Tracking: emailed to you as soon as the parcel is handed to the courier.

These are business days and exclude Sundays and public holidays. Remote pin codes, weather disruption and courier backlogs during festival periods can add a few days — we will tell you if we know your parcel is running late.

Free — included in the listed price. The amount you see at checkout is the amount you pay; we do not add a separate delivery fee, handling fee or surcharge at any point.

Contact us and we will chase the courier on your behalf. If a parcel is confirmed lost in transit, or arrives damaged, you are entitled to a full refund — see our cancellation & refund policy.

If the outer packaging is visibly damaged at the time of delivery, photograph it before opening and send us the photos. It makes the courier claim far easier for both of us.

We ship to the address you enter at checkout. Please check it before paying — once a parcel has been dispatched we usually cannot redirect it. If a parcel is returned to us because the address was wrong or nobody was available to receive it, we will contact you to arrange re-delivery.

Call +91 70822 46899 (Monday to Saturday, 10 AM – 7 PM IST) or email stylishgenzthrift@gmail.com.